Aico Launches New Case Management Solution to Support Landlords in Maintaining Safe and Compliant Homes

Aico, the European market leader in home life safety, has announced the launch of its innovative HomeLINK Case Management (HCM) system, an advanced tool designed to address landlords’ biggest challenges in maintaining safe and compliant homes. HCM provides landlords with a comprehensive, intuitive solution to manage issues like damp & mould, with plans to expand into fire and CO compliance and decarbonisation in future updates.

HomeLINK is a leading provider of smart property management solutions, dedicated to helping landlords create healthier, safer living environments through advanced technology and data-driven insights. HomeLINK solutions are trusted by landlords across the UK, supporting their efforts to stay compliant, enhance tenant satisfaction, and achieve sustainability goals.

Informed by feedback from customers and recent industry legislation, Aico created HCM to help property managers meet compliance requirements and streamline complex processes. This launch is timely, as landlords face increasing regulatory pressures to maintain safer, healthier living environments for residents.

Meeting Key Property Management Challenges

HCM’s development reflects five big challenges identified from customer insights and feedback following Aico’s recent events: ‘Building a Safer Future Together’ and ‘Social Housing Professionals Network Roadshow’. These challenges include identifying and managing cases, analysing data, recording actions and interventions, and communicating with residents—all areas where HCM is set to make a transformative impact.

“HCM is a direct response to the needs and concerns of landlords, delivering a robust solution that not only makes compliance easier but also promotes proactive management and tenant satisfaction,” said Chris Jones, CEO, HomeLINK.

Core Features and Benefits of HomeLINK Case Management

Aico’s HomeLINK Case Management System helps landlords address each stage of case management with greater ease and effectiveness:

• Identify: HCM empowers landlords to identify potential property issues quickly. By using data insights and resident surveys, landlords can proactively detect and assess problems, enabling faster, more targeted responses.
• Manage: HCM allows landlords to manage their entire property portfolio without requiring pre-installed hardware, although optional device installation can provide deeper insights. Cases are easily created and assigned to team members, with task management features that ensure issues are tracked and resolved from start to finish.
• Analyse: With powerful new data visualisations, landlords gain unique insights into property conditions, including comparisons with portfolio and national averages. HCM also enables landlords to overlay interventions, such as upgrades to insulation or heating, to see whether these efforts improve outcomes over time.
• Record: HCM’s comprehensive record-keeping captures every detail of case management, from maintenance updates to resident feedback, ensuring full transparency and compliance. Additionally, a complete audit trail for each case guarantees accurate record-keeping and supports regulatory requirements.
• Communicate: Landlords can now communicate directly with residents through the HomeLINK Resident App, keeping them informed and engaged. The platform allows landlords to request surveys and up-to-date photos of issues, with tools to track changes over time, improving tenant satisfaction.

Integrated Seamlessly with the HomeLINK Portal

HCM will be available to all existing HomeLINK customers as an integrated extension of the current portal, allowing them to manage cases with the same ease and reliability they expect from HomeLINK’s platform. This seamless integration provides landlords with a unified, comprehensive solution for managing compliance, improving tenant experiences, and maintaining high standards across their portfolios.

“By developing HCM, we’re equipping landlords with the tools they need to navigate their biggest challenges in a way that is both practical and proactive. HCM is not only a case management tool but a game-changer for compliance and tenant engagement,” added Jordan Toulson, Head of Product, HomeLINK.

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